As insurers continue to modernise complex claims operations, connected supply chains and real-time visibility are becoming critical to delivering a better customer experience. Codafication today announced that Suncorp has selected Crunchwork to support its property claims process.
Built for the insurance industry, Crunchwork will help Suncorp strengthen oversight across its property claims supply chain, improve coordination between stakeholders, and support better customer outcomes. The platform brings together workflow progression, operational insight, and automated workflows in a single source of truth, giving insurers a stronger foundation for future-state claims operating models.
Suncorp selected Codafication following a comprehensive RFP process that tested the company against large international vendors. Founded in Brisbane in 2016, Codafication has grown as a self-funded Australian software company with nearly 60 full-time staff. The business is now expanding into North America and New Zealand as it takes Australian insurance innovation into international markets.
Alli Smith, Executive General Manager Home Claims Customers at Suncorp, said,
"At Suncorp, we're committed to making the claims experience as simple and seamless as possible for our customers. Partnering with Codafication and implementing the Crunchwork platform is an important step in that journey. By modernising the way we manage assessments and repairs, we'll create a more connected and efficient experience that helps customers get back home sooner."
Dan Sandaver, Co-Founder and Managing Director of Codafication, said,
"We're proud to continue our partnership with Suncorp and to deploy Crunchwork across an important part of its claims supply chain. Suncorp's focus on claims transformation aligns strongly with the way we have built Crunchwork: to improve visibility, streamline communication, and support more dynamic claims management. We look forward to deepening our work with Suncorp and continuing to support the Australian insurance industry with practical automation and purpose-built technology."
With stronger field data capture and connected workflows across customers, insurers, assessors, and supply chain partners, Crunchwork supports greater transparency, more consistent communication, and timely status updates throughout the claims lifecycle.
As a home-grown platform purpose-built for financial services, Codafication is gaining traction internationally with technology designed for complex, high-volume claims environments.
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