Nearly a month has passed since floodwaters first affected North Queensland with over 7000 claims lodged and prompting the deployment of additional SES volunteers, police, and water rescue teams to ensure community safety.
The flood warnings ranged from minor to major, from Cairns to Rockhampton following the relentless downpour. Townsville received 1033mm of rain in the first 8 days of February which is the highest recorded ever.
"The flooding caused widespread damage and disruption across the region with 7107 claims lodged since flooding began in north Queensland on January 29, the ICA (Insurance Council of Australia) says."
"There were 5485 home claims, 1086 motor claims and 536 commercial claims. Townsville City accounted for 4010 of the total according to the ICA".
Source: Insurance News
Accurately triaging claims online or over the phone can present challenges due to the lack of visual context and the inability to fully understand the extent of the damage or issue at hand. This often leads to miscommunication, misunderstanding and delays to claim processing.
Further, conducting physical site assessments to progress claims can be time, resource, and cost consuming.
Finding the balance between Virtual Triage and Virtual Assessments combined with traditional methods is critical to ensure an efficient and effective claim process.
Be on site instantly with Virtual Triage and Assessment
Virtual Inspection tools like Codafications Virtual Assist can enable Insurance Carriers and Service Providers to get eyes on site for instant Triage and Assessment ensuring a rapid understanding of what is happening on site for a faster and more effective claim response.
The benefits of Virtual Assist:
- Faster Claim Triage: Consultants, assessors and service providers can instantly view and evaluate flood damage remotely, allowing for quicker decision-making and resource allocation for emergency make safe, restoration and repair.
- Safer Assessment: By conducting assessments remotely, both assessors and customers are safeguarded from potential hazards in affected areas such as flooded roads.
- Enhanced Customer Experience: Policyholders benefit from a more informed triage and assessment that is faster than traditional methods, giving piece of mind that their claim is being handled.
Ready to see how Virtual Assist can transform your claim handling process? Don't just take our word for it; experience the efficiency and ease firsthand. Book a free demo today and witness Virtual Assist in action.
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