A massive storm has just rolled through your region. Phones are ringing off the hook, your inbox is bursting, and claims coming through faster than a speeding hailstone.
For insurance companies and the supply chain, this scenario sounds all too familiar. Navigating the chaos of high-claim events, especially during catastrophic weather events, is no easy feat. Thankfully, there's a digital umbrella you can count on: Virtual Assist.
Why Virtual Triage?
Virtual triage is the process of remotely assessing claims to determine their urgency and the best next steps. This often-overlooked process can drastically improve efficiency and enable you to process a larger volume of claims during peak times.
By leveraging Virtual Assist, companies can instantly connect with customers and get a visual of the damage. This instant view of the claim can improve responses to make safes and assessments leading to faster turnaround times, better KPI’s and happier customers. -3.png?width=500&height=300&name=Untitled%20design%20(4)-3.png)
Virtual Assist can also be used during the claim to sight subcontractor works and variations or to capture mid and post repair quality assurance images, significantly reducing travel time and cost.
Enter Virtual Assist
Virtual Assist offers a solution that revolutionises the way companies triage, assess, and manage property claims. With secure, high-definition video streaming and high-resolution image capture, Virtual Assist is enabling the insurance industry to provide a faster claim experience, without sacrificing quality.
Key Features:
- APP free high-definition video triage to mobile devices
- High resolution image capture for report submission
- Capture videos and images that the customer had already taken
- Verify the severity of work required
- Optimise the type and level of trade dispatch
- Improve resource distribution in major events
- Reduce travel time and costs
- Improve your customer experience
- Mitigate risk and increase site safety
- Improve ESG carbon emission targets
How It Works
It’s as easy as 1, 2, 3.
- Send SMS - Connecting is fast. Just set up your session with a phone number or email; and hit send. A link will be sent to the other party.
- Open Link - The other party clicks on the link to establish the video-streaming connection. Our technology is compatible with both Apple and Android devices.
- Capture Video & Images - Safely stream video content and capture high resolution photos as if you were on site.
Don’t Panic, Be Prepared
The true value of Virtual Assist's triaging tool lies in its ability to turn potential chaos into manageable tasks. When faced with a high volume of claims, being prepared is your best defence. With this tool, you're not just weathering the storm—you're mastering it.
Ready to see how Virtual Assist can transform your claim handling process? Don't just take our word for it; experience the efficiency and ease firsthand. Book a free demo today and witness Virtual Assist in action.
Prepare for high claim periods with confidence and ensure that when the storm hits, you're not left chasing the wind.
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