Urban Utilities engaged Codafication to utilise their real-time video streaming platform, Virtual Assist.
Virtual Assist allows Urban Utilities to connect to a customer and see what the customer see’s in real-time. To connect with a customer, it’s as simple as sending a text and clicking on a link.
Unlike traditional video methods, Virtual Assist requires no app download, no visits to the app store and no connection to personal accounts. It’s designed to
connect to a customer in the simplest way possible.